At SilkBlume, we strive to provide you with the highest quality products and exceptional customer service. We understand that sometimes you may not be completely satisfied with your merchandise. In such rare cases, we offer a hassle-free refund policy to ensure your satisfaction.

If for any reason you don’t love your merchandise, simply contact us within 30 days of receipt and we will arrange for the return shipping. We kindly request that you package the goods back into their original packaging to ensure their safe return.

Once we receive the returned merchandise in its original condition, we will process your refund promptly. The refund will be issued to the original payment method used for the purchase.

Please note that the refund amount will exclude any shipping or handling charges incurred during the initial purchase. Additionally, any personalized or custom-made items may not be eligible for a refund unless they are damaged or defective upon arrival.

Our goal is to make your shopping experience with SilkBlume enjoyable and risk-free. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing SilkBlume. Your satisfaction is our priority.

Best regards,

Michelle Agostini

SilkBlume Customer Support