T&Cs / Privacy Policy

PRIVACY POLICY

These Terms and Conditions (“T&Cs”) are binding and enforceable against all persons that access the SilkBlume Website or Mobile Application or “App” (jointly referred to as the “Platform”) or any part thereof.
SilkBlume may occasionally update its Privacy Policy. Users are advised to review it regularly for any changes. Changes to the Privacy Policy take effect once they are posted.
If you do not agree with the T&Cs, do not accept and do not click the accept box. Leave immediately and terminate the use of the Platform. Any delay in leaving and terminating the use of the Platform shall be regarded as the User’s full and unconditional understanding and acceptance of these T&Cs.
DEFINITIONS AND INTERPRETATIONS
In these T&Cs, unless the context indicates that some other meaning is intended:
1. “User” means a Registered User who has completed the electronic registration for the App as a User who is a natural or a juristic person and utilises the Platform;
2. “Platform” means the Website or Mobile Application, as the case may be;
3. “Website” means the website hosted on the domain at https://silkblume.com and any subdomains related thereto.
4. Any words indicated with inverted commas and starting with a capital letter shall bear the definition of the phrase or concept immediately preceding same as if it were included as a definition in terms of this clause;
5. References herein to the singular include the plural and vice versa, and
6. Hyperlinks have been used in these T&Cs. The fact that some or all of the hyperlinks may be non-operational shall not play a role in the determination of the validity and interpretation of these T&Cs.
7. SilkBlume respects users’ privacy and will take reasonable measures to protect their personal information, which is more fully detailed below.
8. When contacting SilkBlume through its website, users are required to provide it with personal information.
9. Should the User’s personal information change, the User shall inform SilkBlume and provide it with updates to his/her/its personal information as soon as reasonably possible to enable SilkBlume to update such personal information.
10. The User may choose to provide additional personal information to SilkBlume. In this event, the User agrees to provide accurate and current information and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent their affiliation with anyone or anything.
PURPOSE AND MANNER OF PERSONAL DATA COLLECTION AND USE
SilkBlume collects and processes personal data in accordance with the provisions of the European Union General Data Protection Regulation (“GDPR”) and prevailing regulations in force in the United States of America.
PRIVACY STATEMENT
1. The following data will be collected:
  1. The Registered User’s Name and Surname, Contact Number, Business or Company Name and Registration Number (as applicable), Tax details, Email Address, Physical address, IP address, non-personal browsing habits, and click patterns.
  2. SilkBlume may electronically collect, store, disclose, and/or use personal information as and when necessary.
  3. Information collected from Registered Users is required to use the Platform’s functionality, market SilkBlume’s offering to Users, supply goods or render services to Customers as may be agreed from time to time, account to Customers, or use the Website’s functionality, and it shall not be used for any other purpose without the User’s prior consent.
  4. All information collected is kept strictly confidential, and all reasonable steps are taken to ensure that information is secured in storage until ultimate destruction. It will not be shared with any third party without the prior written consent of the Registered User.
  5. SilkBlume shall take all reasonable steps to protect the personal information of Registered Users and is committed to respecting the privacy of the Registered User’s personal information. For these T&Cs, “personal information” shall be defined as personally identifiable information that can be used to contact or identify you and may include, but is not limited to, your email address, name, phone number, and postal address (“Personal Information”). As and when necessary, SilkBlume may electronically collect, store, disclose and/or use the Registered User’s personal information.
  6. SilkBlume will ensure that all its employees and third-party service providers (including their employees and third-party service providers) having access to the Registered User’s personal information are bound by appropriate and legally binding confidentiality obligations in relation to the Registered User’s personal information and that such confidentiality meets any applicable law, regulation, legal process, or enforceable governmental request.
  7. The Registered User’s data will be hosted and stored in countries which might not have the adequacy decision of the European Union; other third-party contractors may have access to the Registered User’s data only for the purpose specified herein, and the access of such third parties is strictly controlled.
  8. Whenever SilkBlume sends data to countries that do not provide the same level of protection as the EU’s GDPR, SilkBlume will use appropriate safeguards to protect the Registered User’s personal data, including, but not limited to, Standard Contractual Clauses for Processors.
2. SilkBlume collects stores and uses the abovementioned information in order to:
  1. Communicate requested information to Registered Users;
  2. Respond to queries, responses or complaints submitted by Registered Users;
  3. Process orders or applications for SilkBlume Products and/or services;
  4. Create Products or services that may meet the future requirements of Registered Users;
  5. Provide Registered Users with access to restricted pages on the Platform and
  6. Compile non-personal statistical information about browsing habits, click patterns and access to the Platform.
3. Personal information detailed above is collected and/or stored either electronically using “cookies” or is provided voluntarily with the Registered User’s knowledge and consent. The Registered User can determine any use of cookies through your browser settings. However, turning off cookies may cause certain features of the online services or Platform to be unavailable to the Registered User.
4. SilkBlume may further collect non-personal information, for example, the Registered User’s IP address, the date and time of their visits to the Platform, and browser history, to recognise the Registered User during any subsequent visits to the Platform and/or use of the online services. SilkBlume may further use this non-personal information to develop future products and/or services to meet the Registered User’s requirements and needs.
5. SilkBlume owns and retains all rights to the non-personal statistical information collected and compiled by SilkBlume.
6. SilkBlume will not share the Registered User’s personal information outside of SilkBlume except in the following cases:
  1. With prior consent;
  2. With its employees and/or third-party service providers who assist with the Platform;
  3. When processing of information is necessary for the performance of a contract with the Registered User;
  4. When SilkBlume has a legal obligation to share the information;
  5. When the information is necessary in order to protect the vital interests of the Registered User or another person;
  6. When the information is required for the performance of a task carried out in the public interest or the exercise of official authority vested;
  7. When the information is necessary for the legitimate interests pursued by SilkBlume or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the Registered User, which require protection of personal data.
7. It is not allowed (hereinafter “Prohibited Practices”) to:
  1. use the Platform in a manner which may cause damage to SilkBlume, other Users or any third party;
  2. undermine the security or integrity of any of SilkBlume ’s computing systems or networks;
  3. use the Platform in any way to impair functionality or interfere with other Users;
  4. access the Platform without permission;
  5. make use of SilkBlume ’s systems to commit fraud;
  6. act in a manner that is disrespectful or abusive to SilkBlume systems and staff;
  7. publish, upload, exchange or transmit Prohibited Content;
  8. publish, upload, exchange or transmit any content that the Registered User knows to be false or untrue, or has justifiable reasons to believe it to be false or untrue, and whose use may cause damage to SilkBlume, other Users or third parties;
  9. for any Registered User misrepresenting him/her/itself for the purpose of deceiving SilkBlume, the Users or third parties;
  10. publish, upload, exchange or transmit to SilkBlume, other Users or third parties any unwanted notices or other content of commercial or malicious nature without prior request or consent, mainly including notices and other content of the same or similar nature;
  11. purposeful publishing, uploading, exchange or transmission of any content containing computer viruses, worms, and programs that may obstruct or hinder the regular operation of the Platform, cause damage or destruction of any computer program, or any computer and other equipment owned by SilkBlume other Users or third parties;
  12. collect, process or use personal data of the Registered Users or third parties in an unauthorised manner;
  13. engage in overt or covert advertising (verbal or graphic representation of Products, personal names, names of companies, names, trademarks (registered or unregistered trademarks and service marks), businesses, etc.) in an unauthorised manner.
COLLECTION AND PROCESSING OF PERSONAL DATA BY OTHER USERS OR THIRD PARTIES
The Platform contains content and may contain Links to third-party Platforms, through which other Registered Users or third parties may gain authorised or unauthorised access to the Registered User’s data. These T&Cs do not apply to the collection, processing or use of personal data that the Registered User has communicated to other Registered Users and/or third parties. It is in the Registered User’s best interest to acquaint themselves with the rules of personal data protection and the protection of privacy applied by other Registered Users and/or third parties.
MODIFICATION AND DELETION OF PERSONAL DATA
The Registered User is legally entitled to request modification or deletion of their personal data or deletion from the Registered User database at any time. Modification or deletion of data shall be effected on the basis of an appropriate notice addressed to SilkBlume.
DISCLOSURES
Access to the services, content, software and downloads available from the Platform may be classified as “electronic transactions”. Accordingly, the following information is provided:
1. The full name and legal status of the Online Product owner: Silkblume
2. Physical Address: 401 Ryland Street, STE 200-A, Reno, Nevada, 89502
3. Main business: Florist
4. The Website address is: https://silkblume.com
5. The official e-mail address of the Website is michelle@silkblume.com
6. Access to and use of the Website is provided free of charge and paid for;
7. Users may lodge complaints concerning the Platform: michelle@silkblume.com
COOKIES
1. We reserve the right to use cookies.
2. A cookie is a group of data that serves as the Registered User’s anonymous individual identifier and is sent by its browser Platform. Cookies are sent when the Registered User accesses the Platform. They are stored on the Registered User’s computer and serve to record information about the Registered User’s subsequent online visits. Therefore, after a cookie has been stored on the Registered User’s computer, every time the Registered User returns to the Platform, the cookie shall be looked for in order to read the stored data.
3. A cookie is an anonymous individual identifier; it does not contain or send any personal information to the Platform that is stored on a Registered User’s computer but only enables faster and more efficient activation of information, data and settings previously communicated during access and use of the Platform.
4. The Registered User can modify or disable cookies through the Options or Settings of their browser, which allows them to select an appropriate option for receiving cookies or even to disable them entirely. However, disabling cookies completely will reduce the efficiency of some content available on some Platforms.

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