FAQ
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What range of products do you offer?
At SilkBlume, we offer an extensive collection of artificial plants, trees, and floral arrangements perfect for any setting—home, office, or commercial spaces. Our selection includes a variety of containers and a small range of decorative furniture pieces, all designed to enhance and beautify your space.
How can I find the right artificial plant or floral arrangement for my space?
Our online store is designed for easy navigation, with detailed descriptions and high-quality images. You can filter by type, size, and style, or contact our specialist at michelle@silkblume.com for personalized advice tailored to your decor needs.
What payment methods are accepted?
We accept all major credit cards, PayPal, and other digital payment options, ensuring a secure and seamless shopping experience.
Are there financing options available for large purchases?
Currently, we do not offer financing options, but stay tuned for future updates.
What is your return policy?
We aim for your complete satisfaction. Most items can be returned within 30 days for a refund, with some exceptions. Please check our detailed return policy on our website for more information.
How are the products shipped to ensure they arrive in perfect condition?
We use durable packaging and trusted shipping partners to ensure that every item arrives in pristine condition, ready to beautify your space.
How do I care for my artificial plants and floral arrangements?
Maintenance is minimal! Simply dust occasionally with a soft cloth or use a cool setting on a hairdryer to remove dust. More detailed care instructions can be found in the blog section of our website.
Are your products environmentally friendly?
Yes, our artificial plants and arrangements are an eco-friendly alternative to live plants, requiring no water, pesticides, or fertilizers, and made from durable materials designed for long-term use.
Do you offer discounts for bulk or corporate orders?
Absolutely! We offer customized solutions and discounts for bulk and corporate orders to fit your specific needs. Contact our customer service for a personalized quote.
How often do you introduce new products?
We frequently update our offerings with innovative designs and new products to ensure our selection remains fresh and in line with the latest trends.
How can I contact customer support if I have questions or need assistance?
Our dedicated customer service team is available via email or phone. Visit our contact section for more details and to reach out with any inquiries.
Can I order custom-made arrangements?
Starting June 2025, we will offer bespoke and tailor-made services for unique requirements. Stay tuned for our official launch and how you can customize your orders.
Are your products safe for indoor use around children and pets?
Absolutely. Our products are made from non-toxic materials, ensuring they are safe and suitable for all indoor environments.
Does SilkBlume have a recycling program?
While we currently do not have a recycling program, we are committed to sustainability and are actively exploring recycling options for the future.
Have Questions? We’ve Got Answers!
Explore our frequently asked questions about all things related to artificial plants, flowers, trees, and green walls.
Don’t see what you’re looking for? We’re here to help! If you have any additional questions, feel free to get in touch with us.